Business Analyst / Implementation Consultant

Location: USA

This position will be a part of the Customer Experience team with a fast-paced, highly collaborative environment, laser focused on customer satisfaction with Malbek solution implementation. This is a functional (non-technical role) with customer facing responsibilities.

Duties and Responsibilities

      • Gather and evaluate business requirements; demonstrate recommended solutions and articulate how specific use cases are met​
      • Construct and maintain a project plan, tracking milestones, status, and resolution plan for issues
      • Recommend controls and process change by identifying current pain points, setting project goals and objectives, advising on improved processed and configurations within the solution​
      • Configure the Malbek solution using best practices and our methodology to meet client objectives
      • Work closely with clients to validate configurations, import data, configure integrations and provide overall support for implementing the solution ​
      • Facilitate end user training​
      • Assist with creating or maintaining support articles, knowledge base, FAQs ​
      • Participate in product testing and other internal activities to ensure we are always delivering the best product and service to our clients​
      • Provide insight into Product and Engineering team on common client use cases and areas of improvement in the solution to drive efficiency in implementation processes and client solution adoption​
      • Maintain user confidence and protect operations by keeping information confidential​

Skills Requirement

      • Excellent communication skills, including remote delivery and facilitation, consultative approach to communication
      • Proven analytical background​, with good technical aptitude
      • Experience working with senior decision makers
      • Previous CLM experience a plus; transferrable skills or other Enterprise SaaS application deployment or consulting experience
      • Ability to impact operations and affect change without being confrontational​
      • Detail oriented and inquisitive​, self-motivated
      • Team player and positive attitude even in times of stress or conflict​
      • Extremely organized with strong time-management skills​
      • Basic knowledge of Agile methodologies​
      • Project management skills

Experience required: 5+ years

To apply for this position, please complete the form on this page and attach your resume.